Microsoft Scenario Library Retail

Using Copilot in Retail

AI assists Retail organizations with numerous tasks that impact critical areas like store performance, supply chain, and market campaigns.

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Use cases

Transform Retail use cases

AI assists Retail organizations with numerous tasks that impact critical areas like store performance, supply chain, and market campaigns.

Drive efficiency through AI-assisted store associates

AI can help enhance retail store operations by optimizing inventory management, improving customer satisfaction, and boosting sales conversion rates. It can also reduce employee turnover through better shift scheduling and optimize marketing spend by leveraging data analytics. Additionally, AI can personalize customer interactions, automate daily tasks, and enhance data security, driving long-term growth and efficiency for retail organizations.

CarMax puts customers first with car research tools

Canadian Tire Corporation uses AI to boost employee productivity

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Improve merchandising and supply chain

AI can significantly enhance merchandising and supply chain operations for retailers by analyzing purchasing patterns and market trends to predict demand accurately and help optimize inventory management. AI-driven analytics provide real-time insights, enabling retailers to make data-driven decisions and improve efficiency. It helps in tracking shipments, forecasting inventory needs, and automating warehouse management, reducing overstock and stockouts. Additionally, it helps in optimizing product placement, pricing, and promotions by leveraging machine learning and data analytics. This leads to improved efficiency, customer satisfaction, and ultimately, increased sales.

Fashable reimagines the future of fashion design​

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Deliver personalized shopping experiences

AI can significantly enhance marketing and promotions for retail organizations by enabling hyper-personalized marketing at scale, automating routine tasks, and providing predictive analytics. It helps retailers understand customer behavior, optimize supply chains, and make data-driven decisions to reduce waste and maximize profit. AI-driven recommendations and virtual agents improve customer experience by providing personalized assistance and support.

Walmart unveils new generative AI-powered capabilities for shoppers

CDW is embracing generative AI to power employee productivity and accelerate customers’ AI journeys

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KPIs

Opportunity to impact key functional area KPIs

Better manage costs, discounts, and pricing to improve average margins.

Ensure your marketing budget is used efficiently with research, analytics, and personalization capabilities that help you reach customers wherever they are in their shopping journey.

How Microsoft Copilot can help employee turnover rates

Reduce time spent on shift scheduling while optimizing coverage requirements. Improve employee morale with improved communication and simplified schedule changes.

Help customers move from ‘browse’ to ‘buy’ with personalized shopping experiences that understand context to surface the perfect product, targeted marketing campaigns that maximize the power of your marketing spend, and helpful answers in the pocket of every store associate.

Streamline processes that lead to greater customer satisfaction, from analyzing multiple data sources to understand which products to stock to ensuring product availability and answering customer questions in-store.

Provide real-time monitoring of sales, inventory, customer feedback, and staff performance across different locations and/or channels by leveraging data from various sources to quickly gain actionable insights.