Microsoft Scenario Library Operations Simplify tasks for operations employees

Available with: Microsoft 365 Copilot Chat

Operations scenario: Simplify tasks for operations employees

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Scenario

Using Copilot to simplify tasks for operations employees

Frontline workers can improve reporting and collaboration.

1. Draft a shift summary​

Provide a few brief details of what happened on the shift and ask Copilot to turn it into a shift report.​

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Benefit: The manual for a piece of equipment has gone missing. Ask Copilot to find the required maintenance procedure.

Provide a few brief details of what happened on the shift and ask Copilot to turn it into a shift report.​

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Benefit: Save time on shift turnovers to focus on higher-value tasks

Documentation provided for a new procedure isn’t written very clearly. Ask Copilot to create a draft with simpler writing.​

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Benefit: Ensure that everyone on the team has clear, understandable procedures.

When producing documentation of a safety incident use Copilot to ensure clarity and completeness.​

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Benefit: Use Copilot to ensure that the report is well-written.

When bringing up a sensitive topic with a manager in an email ask Copilot to write the first draft.​

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Benefit: Get a first draft faster with Copilot by providing a few details and letting Copilot figure out the best way to say it.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve operational efficiency

By streamlining processes, optimizing resources, or identifying bottlenecks, Copilot can help inform decision making and drive productivity.
Save time​
  • Generate meeting notes and follow up items​
  • Improve email and chart quality​

How Microsoft Copilot can help manage operational risks

By identifying anomalies, suggesting preventive measures, and streamlining processes, Copilot enhances operational reliability and minimizes risks.
Identify ​risks​
  • Continuously monitor regulations​
  • Enable timely detection and proactive risk management​

How Microsoft Copilot can help increase employee satisfaction

Leverage Microsoft’s Copilot to streamline operations, enhance efficiency, and deliver exceptional service, ensuring employee satisfaction.​
Efficient ticket resolution​
  • Quickly identify urgent issues​
  • Organize information from past interactions​

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.