Microsoft Scenario Library Manufacturing Supplier quality optimization

Available with: Microsoft 365 Copilot

Manufacturing scenario: Supplier quality optimization

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Scenario

Using Copilot for supplier quality optimization

From assessment to transition plans Copilot can help with supplier management

1. Current supplier assessment

Quality head of an aerospace manufacturer wants to proactively optimize their supplier base to drive rigor in high quality sourcing of raw materials, services, prices and faster lead times while assessing the pertinent risks.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Access supplier data from various sources to examine factors such as purchase orders, inspection reports, supplier performance ratings, and industry benchmarks to determine high, low, and underperforming suppliers

Evaluate suppliers based on the selection criteria such as product quality, processes adherence, business objectives met, certifications compliance etc., to identify potential risks.

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Copilot in Excel

Benefit: Highlight key insights from supplier performance records and create summary of high-risk and potential pitfalls

Share quality data and insights with suppliers on the identified issue causes such as material variations, response times etc., for the supplier to review and respond.

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Copilot in Power BI

Benefit: Provide suppliers with transparent access to quality data related to their components or materials, enabling them to understand how their performance impacts the final product.

Determine who are the most valuable suppliers to streamline spend, capabilities, and overall performance.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Synthesize data from all analyses, communications and documents to pursue with the valuable supplier list

Create a transition plan including timelines, budget, agreement, and cross-functional coordination for communication and leadership approval.

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Copilot in Word

Benefit: Autogenerate a detailed record of the transition plan, actions, and next steps

Review suppliers’ internal processes and amend contracts to improve transparency, negotiate deals, build trust, and optimize supply base.

Outlook icon

Copilot in Outlook

Benefit: Capture and share supplier document / updates across relevant organizations for ongoing collaboration and quality improvement

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​
Incorporate feedback
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
Speed data analysis and reporting​
  • Quickly analyze trends​
  • Generate informative charts​
  • Create strategy presentations ​

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating. 
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.