Microsoft Scenario Library Manufacturing Customer-led product design agent

Available with: Copilot Studio/GitHub and Azure AI Foundry

Manufacturing scenario: Customer-led product design agent

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Scenario

Use Azure to build an agent to facilitate customer-led design

AI can help customers translate their requirements into product designs and prototypes in minutes.

1. Customer input

Embed agent into a customer website with instructions to enter design requirements in natural language.

Copilot Studio icon

Copilot Studio Agent

Benefit: Enable customers to communicate requirements is a way that makes sense to them.

The agent translates the design requirements into product specifications and searches the product catalog for matching products.

Copilot Studio icon

Copilot Studio Agent

Benefit: Customer can quickly find the product they need and quickly place an order. The site can offer detailed images and design specifications to help guide the decision.

If there are no existing products that fit the design requirements offer to generate a design prototype for the customer.

Copilot Studio icon

Copilot Studio Agent

Benefit: Instead of immediately involving a technical resource use AI to develop a preliminary solution.

The customer can interact with the agent to request updates to the prototype design until it meets their needs.

Copilot Studio icon

Copilot Studio Agent

Benefit: Enable the customer to refine the design to meet their needs in a few minutes.

A technical resource can now meet with the customer to finalize the design and use the agent to make any final updates.

Copilot Studio icon

Copilot Studio Agent

Benefit: Engineers can focus on complex tasks and research, while repetitive work is automated.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​
Incorporate feedback
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
Speed data analysis and reporting​
  • Quickly analyze trends​
  • Generate informative charts​
  • Create strategy presentations ​

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating. 
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.