Use cases

Transform Manufacturing use cases

The manufacturing industry requires a steady flow 
of raw materials while managing costs and minimizing production disruptions. 

Transform factory operations

Manufacturers dedicate substantial time to optimizing their processes to ensure efficiency and streamline operations. AI-enabled employees can leverage real-time access to information to help ensure uptime and prevent defects that slow production. Use AI to automate communications and scheduling through data analysis. AI can assist factory and field workers with information and reporting to speed tasks and keep the focus on production. AI can be used to shorten manufacturing cycles, while ensuring higher-quality outputs and faster, more efficient delivery. AI integration helps manufacturers build more agile and responsive operations, driving innovation and competitiveness.

Siemens elevates field service operations with AI

Siemens connects frontline workers and engineers for real-time problem-solving using Azure AI

Dow uses vision AI at the edge to boost employee safety and security with Azure

Accelerate product development and engineering

Product teams spend substantial time refining and optimizing product designs to meet performance, cost, and production requirements. With AI, they can enhance innovation, research, and design with AI support across the entire innovation lifecycle. This support includes using AI to provide ideas, feedback, and intelligently mine customer behavior and interactions for new products. Once products are released companies are increasingly turning to AI for assistance with product support including AI product assistants.

Bayer employees are using Microsoft 365 Copilot to help feed a growing global population

Legrand uses AI for product support

Dow Inc. uses AI to create new products

Optimize supply chain and logistics management

AI can significantly enhance supply chain management for manufacturers by improving visibility and efficiency. It enables real-time monitoring and predictive analytics, allowing manufacturers to anticipate and mitigate potential disruptions. AI also optimizes inventory management and demand forecasting, ensuring that resources are allocated effectively. Additionally, AI-powered automation can streamline processes, reducing operational costs and increasing overall productivity.

Dow is transforming freight invoicing

Volvo automates invoicing and claims processing

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating.