Microsoft Scenario Library Information Technology Update technology strategy

Available with: Microsoft 365 Copilot

Information Technology scenario: Update technology strategy

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Scenario

Make the best decisions by improving requirements, research, and communications.

1. Conduct Research

Research emerging technology and market trends from the web.

Microsoft Copilot icon

Microsoft 365 Copilot Chat1

Sample Prompt: Create a summary of the latest trends and technology for “collaboration” and the tools that are be used.

Create a strategy document for how IT initiatives support business goals.

Word icon

Copilot in Word

Sample Prompt: From this market research [include step 1 prompt as reference], draft a strategy document for how an IT initiative for “collaboration” can support business goals in my organization.

Align stakeholders across the organization on the technology strategy.

Outlook icon

Copilot in Outlook

Sample Prompt: Draft a message to ask all stakeholders to review the technology strategy document and leave comments.

Draft Objectives and Key Results (OKRs) based on the technology strategy document.

Viva Goals icon

Copilot in Viva Goals

Sample Prompt: Create OKRs from a document [Strategy document.docx]

Share the product strategy and OKRs with the organization.​

Viva Engage icon

Copilot in Viva Engage

Sample Prompt: Help me write a post to announce the publishing of the technology strategy documentation and OKRs to my organization.

Plan projects, work items, and goals to support the key initiatives in the technology strategy document.

Microsoft Loop icon

Copilot in Loop

Sample Prompt: Set up a page based on [a loop template] and make it for “work items to support technology strategy.”

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.