Microsoft Scenario Library Information Technology Tech engagement health

Available with: Microsoft 365 Copilot

Information Technology scenario: Tech engagement health

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Scenario

Using Copilot to improve tech engagement

Improve the speed and quality of communications to users.

1. Find upcoming features

Use Copilot to quickly find out the upcoming features for Microsoft 365.

Microsoft Copilot icon

Microsoft 365 Copilot Chat1

Sample Prompt: Pull a list of Microsoft 365 features coming in the next 90 days.

Create an awareness communication post for end users on a new feature.

Viva Engage icon

Copilot in Viva Engage

Sample Prompt: Draft a post about the upcoming feature [whiteboard customizable templates].

Try in Copilot Lab: Draft a post

Update users on service heath issues or new features with SharePoint News.

SharePoint icon

Copilot in SharePoint

Sample Prompt: Format this text for a SharePoint news post.

Use Copilot to brainstorm tips and tricks to share weekly updates with the organization to drive engaged users.

Microsoft Copilot icon

Microsoft 365 Copilot Chat1

Sample Prompt: Create “10” best practice tips for end users of Microsoft 365 products.

Capture user feedback to understand their journey and satisfaction with Microsoft 365.

Microsoft Forms icon

Copilot in Whiteboard

Sample Prompt: Create a survey to capture feedback from users in my organization on Microsoft 365 products.

Try in Copilot Lab: Create an employee feedback survey

Review user feedback for themes when opening the forms results in Excel.

Excel icon

Copilot in Excel

Sample Prompt: Show insights about the data.

Try in Copilot Lab: Find insights

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.