Microsoft Scenario Library Information Technology License allocation and usage

Available with: Microsoft 365 Copilot and Copilot Studio

Information Technology scenario: License allocation and usage

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Scenario

Use Copilot to monitor license allocation and usage

Speed troubleshooting of devices and apps.

1. Check for requests

Ask Copilot to generate a summary of email requests for various software.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Generate summary of software license requests from users.

The admin asks Copilot to recommend the licenses with the similar functionality, preferably with licenses available to assign to the user.

Copilot Studio icon

Copilot Studio Agent

Generate table with requests, recommended license type, and license availability.

Admins get insights around available licenses and inactive licenses for an app. Instead of buying more licenses, they ask Copilot to reclaim licenses. Also, get help with audits, forecasting & reconciliation.

Copilot Studio icon

Copilot Studio Agent

Generate report when usage is low and provide information for reclamation of licenses.

The admin uses the Copilot agent to create an email to the user with the recommended license information.

Copilot Studio icon

Copilot Studio Agent

Generate email with licensing information.

If the user is not satisfied with the recommendation, then admin reviews the request to make sure the recommended solution meets the requirements.

Copilot Studio icon

Copilot Studio Agent

Generate comparison of the capabilities of the requested and recommended solution.

Admin approves the request and notifies user with next steps.

Copilot Studio icon

Copilot Studio Agent

Generate email with approval and installation process.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.