Microsoft Scenario Library Information Technology Guidance on network upgrade script

Available with: Microsoft 365 Copilot

Information Technology scenario: Guidance on network upgrade script

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Scenario

Using Copilot to create a network upgrade script

Generate code to speed operations and upgrades.

1. Prepare for the day

At the start of the day, catch up on urgent emails and messages. You discover code on a switch needs to be upgraded.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Sample Prompt: Summarize my emails and messages from past 24 hours which are important, categorized by emails and messages and messages where I was mentioned this week.

Try in Copilot Lab: What’s new

You drill into the request details from your stakeholder on the switch upgrade.

Outlook icon

Copilot in Outlook

Sample Prompt: Select “Summarize” to distill the long email thread for details on the ask.

The email references a meeting with a Field Information Technology Manager in your region, so you need review the discussion to quickly get up to speed.​

Microsoft Teams icon

Copilot in Teams

Action: In Meeting Recap, review meeting topics to quickly locate the relevant details. ​

Try in Copilot Lab: Summarize meetings and videos

To prepare for the upgrade, notify stakeholders to minimize unexpected disruption while the network is being upgraded.

Outlook icon

Copilot in Outlook

Sample Prompt: In Draft with Copilot – draft an email to stakeholders notifying them of the upcoming upgrade. [Insert your draft communication email]. Tone = Neutral and Length = Short.

You need to now write the Ansible script for upgrading code on the Cisco switch.

Microsoft Copilot icon

Microsoft 365 Copilot Chat1

Sample Prompt: I am a network engineer for an information technology organization. Please provide Ansible script for upgrading code on a Cisco switch.

Create a change request in the change management system, and seek approval so the change can be executed.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Sample Prompt: Find all messages with change approvals to locate the correct Teams group chat to send the approval link.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.