Microsoft Scenario Library Information Technology Draft a product strategy document

Available with: Microsoft 365 Copilot

Information Technology scenario: Draft a product strategy document

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Scenario

Make the best decisions by improving requirements, research, and communications.

1. Define the opportunity and impact

Use Copilot to identify major opportunities in the enterprise and leverage market research as inputs to the product strategy.

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Microsoft 365 Copilot Chat1

Sample Prompt: I am product manager working in [Industry] in data and analytics. Please find the top opportunities in this area for an Enterprise. Our work encompasses 5 key activities [list].

Synthesize customer insights and feedback to provide insight into user experiences and highlights areas of opportunity.

Outlook icon

Copilot in Outlook

Sample Prompt: Catch me up on the emails from X customer. Summarize the customer’s feedback.

Try in Copilot Lab: What’s new

Meet with senior engineers to discuss the technical direction of the product as an input to the product strategy document.

Microsoft Teams icon

Copilot in Teams

Sample Prompt: Summarize this meeting and provide an outline of our product strategy’s technical considerations based on this discussion.

Try in Copilot Lab: Summarize meetings and videos

Use Copilot to write a product strategy document that incorporates product vision, customer feedback, existing product documents, and market analysis.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Sample Prompt: I am a Product Manager supporting the information technology organization. Create a persuasive and visionary product strategy document in paragraph form using [doc1.docx] as a template. Reference [file1.pptx] and [doc2.docx].

Solicit input from product leads to finalize the strategy document.

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Copilot in Loop

Sample Prompt: Generate a list of questions to ask product managers as they review a product strategy document.

Try in Copilot Lab: Create a list

Draft Objectives and Key Results (OKRs) based on the updated product strategy using Copilot.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Sample Prompt: Create OKRs (objectives and key results) for a product management team from this product strategy document /strategy.docx.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.