Microsoft Scenario Library Information Technology Conduct a multi-cloud vulnerability impact assessment

Available with: Security Copilot and Microsoft Defender External Attack Surface Management

Information Technology scenario: Conduct a multi-cloud vulnerability impact assessment

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Scenario

Get assistance with vulnerability impact assessments across cloud solutions.

1. Understand multi-cloud posture

Understanding which cloud providers are part of your organization’s attack surface across your multi-cloud environment by connecting to your Microsoft Defender External Attack Surface Management capabilities.

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Copilot for Security

Prompt: What cloud providers are in my attack surface?

Response:  Presents breakdown of cloud providers in your attack surface.

Identify the specific vulnerabilities affecting assets on a particular cloud provider, allowing for focused remediation efforts and improved security posture.

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Copilot for Security

Prompt: What CVEs are impacting assets running on cloud provider X?

Response: Present breakdown of CVEs impacting assets hosted on cloud provider X.

Discover which assets are affected by a critical vulnerability, helping prioritize patching and mitigation to protect your most at-risk resources.

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Copilot for Security

Prompt: Which assets are impacted by <CVE-ID>  with <Technology X>

Response:  List of assets that are identified as impacted

Obtain detailed information about a specific CVE, including its impact and mitigation strategies, to enhance your understanding and response capabilities.

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Copilot for Security

Prompt: What more information do you have about <CVE-ID>?

Response:  Details on <CVE-ID> provided.

Apply labels to assets for better organization and tracking, facilitating more efficient security operations and incident response.

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Copilot for Security

Prompt: Label these assets with “X”.

Response:  Link to apply labels provided.

Create a high-level report that provides executives with a clear summary of vulnerabilities and impacted assets, supporting informed decision-making and strategic planning.

Copilot icon

Copilot for Security

Prompt: Generate an executive level report for the assets running on cloud provider X, the CVEs impacting these assets and the respective counts, as well as details on CVE X.

Response:  Report generated

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.