Using Copilot in Information Technology
An IT professional’s goals include accelerating digital transformation, securing the enterprise, optimizing collaboration, and driving adoption of emerging technologies like generative AI.
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Transform Information Technology use cases
An IT professional’s goals include accelerating digital transformation, securing the enterprise, optimizing collaboration, and driving adoption of emerging technologies like generative AI.
Service desk
Lack of self-service options and slow response times can lead to higher costs and additional downtime for users.
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
Outage user communications
Improve the speed and quality of communications to users.
Available with: Copilot for Microsoft 365
Create agents that can serve as knowledge experts, both internally and with customers, and perform automated tasks. Interact with line of business applications through standard connectors and APIs.
Employee self-service for IT
The employee self-service agent can help IT teams improve employee satisfaction and reduce costs by enabling employees to get their questions answered immediately.
Available with: Microsoft 365 Copilot, Security Copilot, and Copilot Studio
Root cause analysis agent
Automatically identify root causes of IT issues and provide proactive solutions.
Available with: Copilot Studio
IT support agent
Automate ticket intake and creation from customers and/or internal stakeholders, triage, and communication through AI-powered support.
Available with: Copilot Studio
IT helpdesk agent
Use an agent to answer employee IT questions.
Available with: Copilot Chat and Copilot Studio
Change management
Many organizations face underutilization of applications and missed ROI because users don’t know about or aren’t trained to use them.
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
Onboard and train new users
Speed time to productivity through planning and content.
Available with: Microsoft 365 Copilot
Tech engagement health
Improve the speed and quality of communications to users.
Available with: Microsoft 365 Copilot
Create a project plan
Speed operations with better planning from requirements to support.
Available with: Microsoft 365 Copilot
Create agents that can serve as knowledge experts, both internally and with customers, and perform automated tasks. Interact with line of business applications through standard connectors and APIs.
Project Manager agent
Automate standardized BRD and PRD creation for clarity, consistency, and stakeholder alignment.
Available with: Copilot Studio
Assisted device acquisition
Develop app for self-service device replacement
Available with: Copilot Studio
Device and app management
Manual processes for device and app management can lead to inefficiencies and downtime for end users, which means overall decreased productivity.
Use Copilot Chat to search for information, generate ideas, and summarize documents and analyze data.
General IT prompts
Improve overall IT operations.
Available with: Microsoft 365 Copilot Chat
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
Manage application installations
Speed troubleshooting of installations to reduce downtime.
Available with: Microsoft 365 Copilot and Copilot for Security
Update technology strategy
Make the best decisions by improving requirements, research, and communications.
Available with: Microsoft 365 Copilot
Draft a product strategy document
Make the best decisions by improving requirements, research, and communications.
Available with: Microsoft 365 Copilot
Evaluate and purchase a new IT solution
Make the best decisions by improving requirements, research, and communications.
Available with: Microsoft 365 Copilot
Create agents that can serve as knowledge experts, both internally and with customers, and perform automated tasks. Interact with line of business applications through standard connectors and APIs.
Machine configuration agent
Automatically scan and suggest optimization actions for end-user devices and cloud connections for performance, security, and compliance.
Available with: Copilot Studio
Automated QA testing agent
Automate the detection of failures and the generation of actionable insights for faster debugging.
Available with: Copilot Studio
License allocation and usage
Speed troubleshooting of devices and apps.
Available with: Microsoft 365 Copilot and Copilot Studio
Manage device health
Speed troubleshooting of devices and apps.
Available with: Microsoft 365 Copilot and Copilot Studio
Build analytics within Fabric
Simplify creation of database analytics
Available with: Azure AI Foundry and Power BI
Day in the life
See how people can use Copilot to perform common tasks throughout their day to save time, generate value, and improve their wellbeing.
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
A day in the life of a Launch Infrastructure Manager
See how a Launch Infrastructure Manager can use Copilot to manage their workday
Available with: Microsoft 365 Copilot and Copilot Studio
A day in the life of an IT Administrator
See how an IT Administrator can use Copilot to manage their workday
Available with: Microsoft 365 Copilot
A day in the life of an IT Product Manager at Microsoft
See how Joe uses Copilot to support users.
Available with: Microsoft 365 Copilot for Service
Security and compliance
Manual processes can lead to an increase in MTTR and additional risk of a breach.
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
Conduct a multi-cloud vulnerability impact assessment
Get assistance with vulnerability impact assessments across cloud solutions.
Available with: Security Copilot and Microsoft Defender External Attack Surface Management
Conduct a vulnerability impact assessment
Get assistance with vulnerability impact assessments.
Available with: Copilot for Security
Conduct a security script analysis
Get assistance on script analyses
Available with: Copilot for Security
Perform a security incident investigation
Get helpful guidance for security investigations
Available with: Copilot for Security
Guidance on network upgrade script
Generate code to speed operations and upgrades.
Available with: Microsoft 365 Copilot
KPIs
Opportunity to impact key functional area KPIs
- IT budget variance
- Usage rate
- Product adoption rate
- Customer satisfaction score (NPS)
- IT outsourcing costs
- Service outage response
- Average support ticket resolution time
