Use cases

Transform Information Technology use cases

An IT professional’s goals include accelerating digital transformation, securing the enterprise, optimizing collaboration, and driving adoption 
of emerging technologies like generative AI.

Service desk

Lack of self-service options and slow response times can lead to higher costs and additional downtime for users.

Scenarios

Change management

Many organizations face underutilization of applications and missed ROI because users don’t know about or aren’t trained to use them.

Scenarios

Device and app management

Manual processes for device and app management can lead to inefficiencies and downtime for end users, which means overall decreased productivity.

Scenarios

Day in the life

See how people can use Copilot to perform common tasks throughout their day to save time, generate value, and improve their wellbeing.

Scenarios

Security and compliance

Manual processes can lead to an increase in MTTR and additional risk of a breach.

Scenarios

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.