Use cases

Transform Healthcare use cases

The healthcare industry is faced with finding ways to improve access to healthcare and the overall quality of care for patients while maximizing efficiency due to current and projected workforce shortages and the need to contain costs. 

Research/ development/ trials

AI can significantly enhance healthcare organizations by analyzing vast amounts of data to identify patterns and insights, accelerating research and development processes. It can also streamline product development by predicting outcomes and optimizing designs. During clinical trials, AI can monitor patient data in real-time, ensuring safety and efficacy while reducing trial durations. Overall, AI helps improve accuracy, efficiency, and innovation in healthcare.

Scenarios

Patient and member service

AI can enhance patient and member services by providing personalized care recommendations and automating routine tasks, such as appointment scheduling and follow-up reminders. It can also improve patient engagement through chatbots and virtual assistants, offering instant support and information. Additionally, AI can analyze patient data to predict health issues and suggest preventive measures, ensuring timely interventions and better overall care. This leads to more efficient, responsive, and tailored healthcare experiences.

Scenarios

Operations efficiency

Healthcare organizations can use AI to enhance operational efficiency by automating administrative tasks, improving patient scheduling, and optimizing resource allocation. AI-driven solutions can streamline workflows, reduce manual errors, and provide real-time insights, leading to better decision-making and faster service delivery.

Scenarios

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.