A day in the life of Isabel Contact Center Agent

Prompt: Prioritize urgent emails and tasks related to citizen inquiries, other government colleagues that are critical to address.

Prompt: Search and summarize the Copilot in Teams Phone transcripts from any other recent calls from [resident X] or others in the neighborhood to provide accurate and efficient assistance.

Prompt: Summarize the highest priority tasks and assignments across Agency X, Agency, Y, and
Agency Z with suggested timelines.

Prompt: Based on the most recent monthly performance report create a pivot table to compare metrics by agency.

Prompt: Provide me with a summary of the meeting notes, sentiment of the discussion, and follow-up items for task owners and items to resolve.

Prompt: Which of my emails have timelines before close of business by end of day, and which emails should I prioritize to respond to tomorrow?