Microsoft Scenario Library Financial Services Capital Markets – Implement Know Your Customer (KYC) regulations

Available with: Microsoft 365 Copilot and Copilot Studio

Financial Services scenario: Capital Markets – Implement Know Your Customer (KYC) regulations

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Scenario

Simplify the process of verifying sources of money

1. Collect customer information

Prompt Copilot to retrieve the information of customers requiring a KYC review.

Copilot Studio icon

Copilot Studio Agent

Benefit: Use Copilot to generate the consolidated list of all the customers with pending onboarding. Tailor the prompt to prioritize customers according to the business needs.

Prompt Copilot to review the documents shared by a customer and generate a report with the missing information.

Copilot Studio icon

Copilot Studio Agent

Benefit: Reduce the time required to review documentation.

Ask Copilot to draft an email to the customer requesting the outstanding information.

Copilot Studio icon

Copilot Studio Agent

Benefit: Copilot integrates the customer information with the document verification status and prepares the list of documents missing or incomplete for each customer.

Prompt Copilot to screen the customer's name or the name of the beneficial owner against global sanction list, watch lists, politically exposed persons lists, vulnerable business activities and negative news.

Copilot Studio icon

Copilot Studio Agent

Benefit: Use Copilot to verify the customer background information from regulatory and credit Bureau portals to validate the customer status.

The Compliance team meets to review the status of customer documentation and background verification to decide on onboarding approval.

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Copilot in Teams

Benefit: Copilot creates a summary and a list of action items.

KPIs

Opportunity to impact key functional area KPIs

Generate insights and content within the everyday flow of work, expedite investigations, and communicate more effectively to prevent and remediate compliance issues.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

Improve productivity by leveraging automation to quickly prioritize and accomplish daily tasks, optimize processes, and save time and effort on daily tasks.
Boost productivity
  • Rapidly research customer interactions
  • Create first drafts faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

Differentiate customer interactions from competitors to help increase market share; Reduce the time for comprehensive portfolio evaluation with change recommendations reflecting market dynamics; Build trust and confidence among clients leading to increased number of active investors. 
Improve customer meetings
  • Research company information
  • Learn how to pitch the product
  • Organize information from past interactions
  • Completely focus during the meeting

Streamline operations for faster resolution of customer issues, providing tools for decision-making and strategy development. This can lead to higher customer satisfaction, increased customer lifetime value, and maximized customer investment portfolio.
Improve customer satisfaction
  • Diagnose a problem quickly using
    external and internal databases
  • Automated analysis using customer data and knowledge base
  • Quicker and more accurate draft responses
    based on historical resolution data
  • Proactive and personalized follow-up communications

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.