Microsoft Scenario Library Finance Automate financial query management

Available with: Copilot Chat and Copilot Studio

Finance scenario: Automate financial query management

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Scenario

Create chat bots to answer internal questions about finance processes.

1. Query collection

Use Copilot Studio to create an agent that answers common Finance questions from employees at your organization and logs items to a quality control database.

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Copilot Studio Agent

Benefit: Ensures that all internal queries are captured and properly categorized for efficient handling.

Empower the agent to respond to questions using a custom copilot trained on knowledge base documents.

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Copilot Studio Agent

Benefit: Access to a comprehensive knowledge base ensures accurate and consistent information is used in responses.

Utilize the agent to prompt employees to give feedback on the information provided.

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Copilot Studio Agent

Benefit: Gather user feedback to refine the knowledge base and response mechanisms.

Have the agent escalate via email when the feedback indicates further action is required.

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Copilot Chat

Benefit: Direct complex issues to the right experts, ensuring high-quality support.

Using Copilot to better understand financial terms or redraft financial jargon into common language to help with Finance-related discussions.

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Microsoft 365 Copilot Chat1

Benefit: Get clear explanations of terms and equations to expand financial knowledge in the organization.

Make sure you’re caught up with the latest industry news and trends by asking Copilot for a summary.

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Microsoft 365 Copilot Chat1

Prompt: Generate a summary that provides insights into the current state of the steel industry based on recent financial news, stock market data, and economic indicators.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help average request times

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased agent productivity and higher customer satisfaction rates.​
Boost productivity​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can improve risk management

Finance teams grapple with complex tasks—from credit and collections to risk management and compliance. Get real-time insights and strategic recommendations. By automating mundane tasks, Microsoft Copilot frees up time for critical decisions, streamlining audits, simplifying collections, and accelerating financial reporting.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

How Microsoft Copilot can reduce finance department spending

As a cost center, Finance teams face the challenge of constantly achieving more with fewer resources. By assisting with everyday tasks, Microsoft Copilot can help increase time for additional analysis, proactive audits, collections processes, and financial reporting.
Keep communication lines open
  • Draft communications such as approval requests, status emails, and supplier communications
  • Summarize stakeholder meetings around budget status and approvals
  • Create sourcing strategy decks

How Copilot can help reduce spend on financial systems and tooling

Microsoft Copilot can be extended into processes to bring data together and speed decision-making without performing expensive updates to financial systems.
Inform your decisions:
  • Draft budgets and spreadsheets
  • Search for cost variances across different options

How Microsoft Copilot can help reduce days sales outstanding

Collections play a crucial role in any business. Timely and efficient collections help ensure healthy cash flow, liquidity, and operational efficiency. 
Improve collections process
  • Use Copilot to organize information from past interactions
  • Draft communications with Copilot clearly outlining the collection process
  • Analyze different payment methods and its effectiveness

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.