Microsoft Scenario Library Energy and Resources Assisted alarm investigation

Available with: Microsoft 365 Copilot and Copilot Studio

Energy and Resources scenario: Assisted alarm investigation

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Scenario

Enhance the resolution of alarms in energy control rooms, leading to quicker resolutions

1. Analyze the alarm

The control room operator receives an alarm and asks a Copilot Studio Agent more information about the alarm’s error code, the alarm’s message and the asset associated to it. Copilot summarizes information about the asset and provides an extended description of the alarm.

Copilot Studio icon

Copilot Studio Agent

Benefit: Ask Copilot to create a table with detailed description of the alarm and involved asset information.

The operator asks Copilot what are the potential causes of the problem. Copilot retrieves information from O&M knowledge management and provides the most common causes.

Copilot Studio icon

Copilot Studio Agent

Benefit: Highlight the most common causes from O&M knowledge base and service history.

The operator recognizes the potential cause from a past incident and asks how that was resolved in the past. Copilot retrieves information and provides a procedure to follow.

Copilot Studio icon

Copilot Studio Agent

Benefit: Quickly find the procedure to follow.

Unable to resolve the alarm from the control room the operator opens a maintenance ticket and requests an inspection. The operator asks Copilot to create a summary of the problem to speed up the creation of the ticket.

Copilot Studio icon

Copilot Studio Agent

Benefit: Open a ticket faster with an accurate description of the problem.

The inspection discovers that the alarm was triggered by a faulty sensor. The operator asks Copilot to create a report and add it to the O&M knowledge management as it was a not documented problem.

Copilot Studio icon

Copilot Studio Agent

Benefit: Keep improving the organization’s Knowledge Base with Copilot generated reports.

KPIs

Opportunity to impact key functional area KPIs

Support the development of new energy products and markets by analyzing market trends and optimizing business strategies.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

Energy workers leverage Microsoft’s Copilot to streamline operations, enhance efficiency, and deliver exceptional service, ensuring employee satisfaction.
Efficient ticket resolution​
  • Quickly identify urgent issues​
  • Organize information from past interactions​

How Microsoft Copilot can help increase revenue generation

Increase revenue generation by optimizing trading decisions and accelerating licensing and permitting process for capital projects, thereby maximizing financial returns.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Microsoft Copilot can help improve safety and compliance metrics

Enhance safety protocols by analyzing incident reports and real-time data. Ensure compliance with regulatory standards by generating accurate and timely reports.
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Copilot can help improve operational efficiency

Use Copilot to lower operational costs by automating routine tasks and improving workflows and scheduling. Utilize AI-driven insights to maintain the highest standards of process excellence.
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.