Sales scenario: Quicker customer response and CRM updates
Available with: Copilot Chat and Copilot Studio Scenario level:
KPIs impacted
Customer retention
Value benefit
Cost savings
Employee experience
Using Copilot for quicker customer response and CRM updates
1. Review customer history
Prompt Copilot to summarize email threads and meetings with the customer. With Copilot for Sales, view a summary of the opportunity.
Copilot Studio Agent
Copilot for Sales
Benefit: Rapidly get up to speed to on the concerns raised across all the communications you have received.
2. Research product info
Ask Copilot to gather product information from the Web and create a summary of the issues and suggested next steps.
Microsoft 365 Copilot Chat1
Benefit: Gathering product information from multiple sources and asking Copilot to prepare a summary can save time and increase accuracy.
3. Brainstorm questions
Use Copilot to suggest questions to ask the product team based on the customer request and potential solutions.
Microsoft 365 Copilot Chat1
Benefit: Copilot can help boost creativity by suggesting solutions from its vast knowledge base.
4. Draft proposed response
Use Copilot in PowerPoint to turn the information you have collected into a great presentation including images and tables.
Microsoft 365 Copilot Chat1
Benefit: Use the information from the chat to quickly summarize the proposed solution.
5. Share response
Have Copilot draft an email summarizing the presentation and highlighting how the issues will be resolved.
Microsoft 365 Copilot Chat1
Benefit: Quickly draft emails for the customer.
6. Update CRM
Have Copilot update the CRM record with the solution and record of the email sent.
Copilot Studio Agent
Benefit: Keep documentation accurate in the CRM system.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
