Retail scenario: Improve merchandising decisions
Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
Store revenue
Customer satisfaction
Value benefit
Cost savings
Increase revenue
Using Copilot to improve merchandising decisions
1. Define sales targets
Define topside sales targets based on historical data, market trends, and business goals. Use a Copilot agent to access data in the Sales database.
Copilot Studio Agent
Example prompt: Generate a table showing moderate sportswear sales by location for Q4 of last year, sorted by year-over-year (YoY) change. Include a current season-to-date column with YoY change.
2. Conduct market research
Research consumer demographics and spending trends by geography.
Microsoft 365 Copilot Chat1
Example prompt: What are the current blouse style trends in the greater London area, and which demographic is influencing these trends? Which retailers are carrying the most trend-right blouse items?
3. Create a dashboard
Visualize sales trends to help make purchasing decisions.
Copilot in Power BI
Example prompt: Create a custom view in a Power BI dashboard to visualize data on seasonal apparel trends.
4. Make product selections
Curate an assortment of products, including trending styles, seasonal items, and basic staples. Use a Copilot Studio agent to access data in the Sales database.
Copilot Studio Agent
Example prompt: Considering last year’s sales history and the current season-to-date performance, what is the optimal proportion of basic collared shirts versus fashion blouses for this year’s Q4 assortment?
5. Update projects
Using a Copilot Studio agent integrate the sales forecast into regional staffing level projections.
Copilot Studio Agent
Example prompt: Determine the differential in sales projections to current sales levels and apply that differential to staffing level projections.
6. Complete supplier agreements
Negotiate contract terms including margin and MAP pricing agreements.
Copilot Studio Agent
Example prompt: Provide the MAP pricing terms that our vendor, Contoso, agreed to for Q4 products last year. Compare these terms with what we negotiated for this year in a table format.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
