Microsoft Scenario Library Manufacturing Recall management

Available with: Microsoft 365 Copilot

Manufacturing scenario: Recall management

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Scenario

Using Copilot for recall management

Streamline the process from early detection to effective communications

1. Early detection and initiation

A chemical plant’s quality engineer identifies elevated levels of benzene, a known carcinogen, within a specific batch of products – used as industrial solvents and has been shipped to customers.

Microsoft Copilot icon

Microsoft 365 Copilot Chat1

Benefit: Support efficient review and understanding  of regulatory documents, guidelines on Permissible Exposure Limits (PELs) etc., and the next best actions for recall management

Assess and identify the risk category levels, safety threshold deviations, and assemble the recall committee to warrant the outreach.

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Copilot in Excel

Benefit: Extrapolate the risk category and degree of impact by accessing customer purchase data and distribution records to identify companies and industries that received the contaminated products

Notify relevant authorities / stakeholders (e.g., distributors, downstream manufacturers) across channels with clear instructions on product handling and secure return procedures.

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Copilot in Outlook

Benefit: Automate distribution lists, draft customized notifications and ensure timely updates in communication portals for real-time updates, safety information, and contact information for inquiries

Analyze transportation networks, regulatory requirements, and available resources to suggest the safest and most efficient routes for product recovery.

Microsoft Copilot icon

Microsoft 365 Copilot Chat1

Benefit: Collaborate effectively across teams (e.g., legal, transportation) in a secured manner and generate progress reports to plan product recovery execution

Examine the specific factor(s) that caused the contamination – such as equipment malfunction, inadequate purification steps, or human error to facilitate quicker resolution.

Excel icon

Copilot in Excel

Benefit: Analyze production data, quality control records, and sensor readings from the affected batch, focusing on potential contamination points

Evaluate the overall recall management’s success and update procedures to prevent similar future batch issues.

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Copilot in Word

Benefit: Document and socialize the recall issue with the latest corrective actions, root cause(s), and improved processes, quality controls, safety measures, and best practices

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​
Incorporate feedback
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
Speed data analysis and reporting​
  • Quickly analyze trends​
  • Generate informative charts​
  • Create strategy presentations ​

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating. 
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.