Available with: Microsoft 365 Copilot and Copilot Studio
Manufacturing scenario: Perform factory maintenance
Scenario
Support maintenance activities to reduce downtime.
Use Copilot to quickly access technical manuals, schematics, and repair histories, query them in natural language, and get responses including troubleshooting instructions.

Copilot Studio Agent
Benefit: Simplify access to repair information enabling faster and accurate issue resolution leading to reduced downtime.
Use Copilot to identify the right expert for your problem and call them to get remote assistance. Transcripts from Teams Phone calls can be used to improve the maintenance database content.
Microsoft 365 Copilot Chat2
Benefit: Perform faster and accurate diagnosis and resolutions aided by experts.
Copilot drafts a tailored safety checklist to ensure adherence to both equipment-specific as well as personal safety measures.

Copilot Studio Agent
Benefit: Improved safety compliance, avoiding accidents and compliance issues.
Click a photo of a part that is faulty or worn out and use Copilot to identify the part information so that a replacement can be ordered.

Copilot Studio Agent
Benefit: Instantly identify parts for reordering from photos, eliminating guesswork and expediting the process.
Copilot can produce repair instructions in natural language and explain any instructions that are unclear.

Copilot Studio Agent
Benefit: Speed time to repair and help ensure that repairs are done correctly.
Document job completion with structured forms or checklists, ensuring all necessary details such as actions taken, parts used, and time spent are accurately captured.

Copilot in Whiteboard
Benefit: Streamline documentation, ensuring accurate and comprehensive records that improve the agent’s ability to assist with future repairs.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
What's next
Explore more Manufacturing Scenarios
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