Available with: Copilot for Microsoft 365
Information Technology scenario: Outage user communications
Scenario
Using Copilot to improve user communications
Improve the speed and quality of communications to users.
Your day begins with a high priority email thread about a network outage in your region. You need to quickly get up to speed and send a communication email to users.

Copilot in Outlook
Sample Prompt: Select “Summarize” to efficiently review the email for scope of impact and next steps.
After a similar network outage, the team debriefed via a case study. Review the meeting summary to locate details associated with the outage that will assist with your email.

Copilot in Teams
Action: In Meeting Recap, review meeting topics to quickly locate the relevant details as you draft your user communications email.
Brainstorm support questions and answers that are relevant to the network outage to be referenced in the user communications email.

Copilot in Loop
Sample Prompt: Create a list of information technology user support frequently asked questions for a network outage .
Write an email to users in the affected region and include a link to the FAQ.

Copilot in Outlook
Sample Prompt: I am a Field IT Manager sending an email about a network outage to the local leadership team. Based on , follow the structure: description / impact, timing of next update, and contact.
The communication email needs to be translated into Spanish.
Microsoft 365 Copilot Chat2
Sample Prompt: The attached email is a communication to users about a recent network outage. Please translate the language from English to Spanish. [email.eml].
To ensure users are notified and to support Q&A, create a short message that can be posted in the relevant Viva Engage community.

Copilot in Word
Sample Prompt: Please summarize this email about a network outage that will be posted as a discussion post in Viva Engage to affected users. Do not exceed 1500 characters.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
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