Microsoft Scenario Library Information Technology Manage application installations

Available with: Microsoft 365 Copilot and Copilot for Security

Information Technology scenario: Manage application installations

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Scenario

Speed troubleshooting of installations to reduce downtime.

1. Summarize escalation emails

You receive a string of messages that an application is failing to install on a device with a particular error code, but the user mentions that other colleagues can run the application with no issue.

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Copilot in Outlook

Action: Summarize this email thread.

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Launch the “Explore with Copilot” and then launch “Summarize this device” to analyze hardware details, core apps, and group membership information for the device.

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Copilot in Intune

Sample Prompt: Launch “Explore with Copilot” in Intune. Summarize this device <Device Name>

Confirm the installation status of applications on this device.

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Copilot in Intune

Sample Prompt: Show apps on this device

Get a summary of what the Error Code means in this instance.

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Copilot in Intune

Sample Prompt: Analyze Error Code <Error Code>.

Use the compare feature to quickly understand the difference between this device and a healthy device. Copilot finds that there is one less policy targeted towards the healthy device which is linked to the App. The IT Admin targets the policy to the unhealthy device to remediate.

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Copilot in Intune

Sample Prompt: Compare this device with another healthy device <Device Name>.

Follow up with the Helpdesk team to share the remediation plan and confirm the issue has been fixed.

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Copilot in Intune

Sample Prompt: Summarize steps taking for remediation in an email back to the Helpdesk team, confirming that the issue is now fixed.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.