Microsoft Scenario Library Information Technology Conduct a vulnerability impact assessment

Available with: Copilot for Security

Information Technology scenario: Conduct a vulnerability impact assessment

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Scenario

Get assistance with vulnerability impact assessments.

1. Summarize vulnerability report

A SOC analyst received an email about recently reported publicly known vulnerabilities and uses Copilot for Security to investigate the Common Vulnerabilities and Exposures (CVE) ID.

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Copilot for Security

Prompt: Summarize <CVEID>.

Use the summary of the CVE to determine if any impacted technologies are used in your environment.

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Copilot for Security

Prompt: Do I have assets running <Technology X> in my environment?

The analyst asks Copilot to list all assets running technologies impacted by this vulnerability in their environment.

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Copilot for Security

Prompt: Which assets are impacted by <CVE-ID>  with <Technology X>

Apply a label to all of the impacted assets making them easier to identify and understand which need remediated.

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Copilot for Security

Prompt: Please apply label <CVE-ID> to all of assets impacted by <CVE-ID>

The analyst asks Copilot for help in protecting against the vulnerability.

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Copilot for Security

Prompt: What mitigations can I put in place to defend against <CVEID>?

Generate a report to document the vulnerability and communicate with the leadership team.

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Copilot for Security

Prompt: Write me an executive summary report for the vulnerability, threat actor insights, and recommendations for someone who is less technical.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve budget variance

Keep your budgets on track by improving employee and process efficiency.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused on the value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help improve app usage rates

Create great onboarding experiences and collect and analyze feedback to improve user experiences
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve the product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.
Create onboarding materials:
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks
  • Generate news and announcements

How Microsoft Copilot can help improve NPS

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.
Incorporate feedback:
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help reduce costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.
Create internal feedback loop to identify cost saving areas:
  • Draft employee surveys focused value of resources utilized and ideas for cost savings
  • Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization

How Microsoft Copilot can help optimize service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.
Respond to user complaint or inquiry:
  • Respond quickly to inbound emails
  • Access customer records for improved support
  • Gets answer fast by searching internal sites and documents

How Microsoft Copilot can help reduce average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.
Increase support communications and follow up efficiency:
  • Have Copilot assist with emails inbound and outbound emails
  • Draft email comms and announcements with Copilot
  • Generate meeting notes and follow up items

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.