Microsoft Scenario Library Human Resources Update a policy document

Available with: Microsoft 365 Copilot

Human Resources scenario: Update a policy document

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Scenario

Execute change management programs for updated policies

1. Identify changes in policy

Compare the new and old policy documents and make a table of the key policy differences. Have Copilot translate the results into local language.​

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Example prompt: Compare policies in these two documents and make a table of the key policy differences. Translate the results to Spanish.

Create a new FAQ document that explains the changes and explores what impact it may have on employees and what concerns they might have.

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Copilot in Word

Example prompt: Make a list of likely questions that employees will have about this change in policy and provide answers to each question based on the policy document.

Ask Copilot to create a plan for change management that updates curated content, employee-facing material, and advisor training and communications​

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Example prompt: Using the insights from the previous step, prompt Copilot: I am a human resources support advisor. Create a change management plan based on the updated policy. Include tasks and timelines.

Build training materials which are tailored to the case and employee/role.

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Copilot in PowerPoint

Example prompt: Create a presentation from file [plan.docx] and relevant documents about to train Human Resources support advisors on applying the new policy.

Engage with support advisors to depict the data, plan, actions and support material required to implement the new policy.

Microsoft Teams icon

Copilot in Teams

Example prompt: Use Copilot during the meeting to “list main ideas we discussed” and then review the AI notes “Follow-up tasks” after the meeting to confirm or update the approach and documentation.

Communicate changes to Support Advisors and monitor impact/feedback.​

Outlook icon

Copilot in Outlook

Example prompt: Draft with Copilot: a reply email to the department that provides detail and timelines regarding improvements and changes.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help average resolution times

Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.​
Boost productivity​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can help reduce average issue resolution time​

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased productivity and higher employee satisfaction rates.​
Boost productivity​
  • Rapidly research service interactions​
  • Create first drafts faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can help increase benefit usage

Create improved interfaces for employees to learn about their benefits and improve registration processes.​
Create HR benefit campaign​
  • Generate news and announcements ​from your HR team or department​
  • Communicate policies and procedures for HR-related matters, such as benefits, payroll, performance, and compliance​

How Copilot can help improve eNPS scores

Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.
Create internal feedback loop
  • Draft employee surveys
  • Analyze surveys to gain valuable
    insights employee sentiment

How Microsoft Copilot can help reduce onboarding time

Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.
Create onboarding materials
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks

How Microsoft Copilot can help employee turnover rates

Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help with hiring

Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.
Improve quality of recruitment experience and materials
  • Improve job descriptions
  • Improve interviews with summarization and recap
  • Improve quality of emails and chats with candidates

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.