Microsoft Scenario Library Human Resources Improve onboarding and development processes (Microsoft 365 Copilot)

Available with: Microsoft 365 Copilot

Human Resources scenario: Improve onboarding and development processes (Microsoft 365 Copilot)

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Scenario

Improve onboarding plans and resources.

1. Crowdsource onboarding resources

Gather input from team members about resources that have proven most valuable in onboarding. Summarize input based on top votes collected.

Microsoft Loop icon

Copilot in Loop

Example prompt: Draft an onboarding plan and checklist for a new human resources support advisor.

Use Copilot to find individuals who can support your new hire’s work and offer complementary skills to help them connect more effectively and quickly​.

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Microsoft 365 Copilot Chat2

Example prompt: Identify 10 employees in the [department name] organization who would be knowledgeable experts to help new [job role] onboard quickly and efficiently.

Summarize policy documents build context for the new employee.

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Copilot in Word

Example prompt: “Summarize this doc” into 10 key topics and terms with descriptions. Translate into another language to facilitate understanding.

Ask Copilot to locate notes from different conversations, chats, and emails into a summary that highlights key themes, simplifying volumes of information.

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Microsoft 365 Copilot Chat2

Example prompt: “List the main ideas we discussed” to develop stronger understanding of content, terms, and topics.

Create an onboarding plan specific to each role to accelerate new hire learning.

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Copilot in Word

Example prompt: I am a human resources support advisor. Create an onboarding plan for a new team member including timelines.

Ask Copilot in PowerPoint to generate learning paths according to individual roles, learning styles, and career goals.​

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Copilot in PowerPoint

Example prompt: “Create a presentation from” [onboardingplan.docx] for new hires to the human resources support advisor team.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help average resolution times

Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.​
Boost productivity​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can help reduce average issue resolution time​

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased productivity and higher employee satisfaction rates.​
Boost productivity​
  • Rapidly research service interactions​
  • Create first drafts faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Copilot can help increase benefit usage

Create improved interfaces for employees to learn about their benefits and improve registration processes.​
Create HR benefit campaign​
  • Generate news and announcements ​from your HR team or department​
  • Communicate policies and procedures for HR-related matters, such as benefits, payroll, performance, and compliance​

How Copilot can help improve eNPS scores

Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.
Create internal feedback loop
  • Draft employee surveys
  • Analyze surveys to gain valuable
    insights employee sentiment

How Microsoft Copilot can help reduce onboarding time

Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.
Create onboarding materials
  • Use Copilot to draft training guides
  • Use Copilot to enhance employee handbooks

How Microsoft Copilot can help employee turnover rates

Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help with hiring

Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.
Improve quality of recruitment experience and materials
  • Improve job descriptions
  • Improve interviews with summarization and recap
  • Improve quality of emails and chats with candidates

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.