Microsoft Scenario Library Healthcare Health provider – Optimize workforce planning

Available with: Microsoft 365 Copilot

Healthcare scenario: Health provider – Optimize workforce planning

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Scenario

Use Copilot for data analysis for shift planning

1. Data analysis

A hospital’s clinical leader faces challenges in managing their nursing staff effectively due to high turnover, scheduling complexities, and skill gaps and wants proactive workforce planning measures.

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Copilot in Excel

Benefit: Analyze trends and identify patterns in nurse call-offs, patient volumes, skill sets, and workload distribution across different departments and specialties.

Using data from the enterprise resourcing application, design balanced schedules that consider individual preferences, skill sets, and workload distribution for real-time and predicted need.

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Copilot in Excel

Benefit: Explore flexible scheduling options such short shifts or part-time roles to attract and retain nurses seeking work-life balance.

Communicate with staff on the updated shift plans, staffing needs, and other operational requirements.

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Microsoft 365 Copilot Chat2

Benefit: Draft communication to provide the workforce with updates on staffing and scheduling.

Track key performance indicators (KPIs) such as overtime hours, peak interval staffing levels, and skill utilization to identify areas for individual and team improvement.

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Copilot in Excel

Benefit: Analyze the KPI data and create customized visuals to identify improvement areas.

Report on staffing costs, overtime hours, and nurse-to-patient ratios, freeing up time for strategic decision-making.

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Copilot in PowerPoint

Benefit: Generate visuals and summaries to effectively communicate staffing insights to hospital management.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.
Respond to a claim
  • Create richer, faster responses to claims
  • Have Copilot assist with drafting and summarizing emails
  • Simplify finding information for claims responses

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
Reduce waiting
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.