Microsoft Scenario Library Healthcare Health Provider – Enhance clinician efficiency

Available with: Microsoft 365 Copilot

Healthcare scenario: Health Provider – Enhance clinician efficiency

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Scenario

Use Copilot to help clinical teams work together and share knowledge

1. Manage appointments

Prompt Copilot to summarize your upcoming patient appointments.

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Microsoft 365 Copilot Chat2

Benefit: Catch up on your day and manage appointments from your calendar, ensuring follow-up on past action items.

After a departmental meeting, perform a quick comparative study on the reviewed metrics.

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Copilot in Teams

Benefit: Perform quick analysis between notes and summarize the changes to the performance metrics in a table.

Draft an email for your team with relevant notes, important documents, and operational metrics from the discussion.

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Microsoft 365 Copilot Chat2

Benefit: Quickly draft an email with notes and action items from the past meeting.

Before prescribing new medication to a patient, ask Copilot to locate the prescribing information (PI) document.

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Microsoft 365 Copilot Chat1

Benefit: Reduce time for research about drug interactions, side effects, and more with Copilot locating important documents.

Prepare a compelling white paper for an upcoming medical conference on innovative surgical techniques for minimally invasive procedures and has limited time.

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Copilot in Word

Benefit: Assimilate relevant research materials, existing collateral, case studies, and other content on the topic from existing repositories.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.
Respond to a claim
  • Create richer, faster responses to claims
  • Have Copilot assist with drafting and summarizing emails
  • Simplify finding information for claims responses

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
Reduce waiting
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.