Microsoft Scenario Library Government Improve citizen access to services

Available with: Copilot Studio

Government scenario: Improve citizen access to services

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Scenario

Deploy an agent to help constituents find information

1. Learn about community plans​

Wendy is a new resident and wants to learn about community plans for the city. She uses the agent to as question about upcoming plans and activities.​

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Copilot Studio Agent

Benefit: Simplify citizen access to information and increase public engagement.

Sandy needs to plan a trip across the city, but she has heard about roadwork on the way. She asks the agent if any roadwork is being done.

Copilot Studio icon

Copilot Studio Agent

Benefit: Help citizens work as efficiently as possible and reduce the impact of work being done.

Dave is looking for heating assistance. He doesn’t know where to get started. He asks the agent and receives instructions on how to apply.​

Copilot Studio icon

Copilot Studio Agent

Benefit:  Improve access to services for constituents and reduce calls to offices​.

Harold wants to understand the permitting processes for his home remodeling project and gets the information from the agent.

Copilot Studio icon

Copilot Studio Agent

Benefit: Improve access to information and reduce calls to offices.

Jake needs to renew his driver’s license. He uses the agent to find the nearest location and opening hours. ​

Copilot Studio icon

Copilot Studio Agent

Benefit: Improve access to services for constituents​.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help maintain budgets

Copilot can be extended into financial systems and other processes to bring data together and speed decision-making based on targets and trends.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

How Microsoft Copilot can help improve courtroom efficiency

Automate the tracking of Judicial utilization to uncover data insights and increase courtroom efficiency and transparency.
Task organization
  • Ensure critical tasks are addressed first
  • Track multiple deadlines

How Microsoft Copilot can help improve communications

Copilot streamlines employee creativity and collaboration, reducing the time and effort needed to meet communication demands and bolstering public trust.
Content creation
  • Ideate creative new ways to communicate
  • Tailored content to increase
    engagement and reach
  • Translation to expand global reach
  • Analyze effectiveness to update in real time

How Microsoft Copilot can help reduce procurement cycle time

Enable faster delivery timelines and contract compliance percentage rates to ensure contract terms and are met.
Optimizing Procurement Workflows
  • Reduce time spent on administrative tasks
  • Find knowledge and take action
  • Efficiently draft and format documents
  • Swiftly scan and summarize documents

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.