Government scenario: Improve citizen access to services
Implementation information: Copilot Studio Citizen Services Agent
Available with: Copilot Studio Scenario level:
KPIs impacted
Communication speed
Reduce calls
Value benefit
Cost savings
Accelerated service delivery
Using Copilot to improve citizen access to services
1. Learn about community plans
Wendy is a new resident and wants to learn about community plans for the city. She uses the agent to as question about upcoming plans and activities.
Copilot Studio Agent
Benefit: Simplify citizen access to information and increase public engagement.
2. Learn about road closures
Sandy needs to plan a trip across the city, but she has heard about roadwork on the way. She asks the agent if any roadwork is being done.
Copilot Studio Agent
Benefit: Help citizens work as efficiently as possible and reduce the impact of work being done.
3. Apply for a service
Dave is looking for heating assistance. He doesn’t know where to get started. He asks the agent and receives instructions on how to apply.
Copilot Studio Agent
Benefit: Improve access to services for constituents and reduce calls to offices.
4. Check regulations
Harold wants to understand the permitting processes for his home remodeling project and gets the information from the agent.
Copilot Studio Agent
Benefit: Improve access to information and reduce calls to offices.
5. Find office hours
Jake needs to renew his driver’s license. He uses the agent to find the nearest location and opening hours.
Copilot Studio Agent
Benefit: Improve access to services for constituents.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
