Available with: Microsoft 365 Copilot and Copilot Studio
Financial Services scenario: Capital Markets – Implement Know Your Customer (KYC) regulations
Scenario
Simplify the process of verifying sources of money
Prompt Copilot to retrieve the information of customers requiring a KYC review.

Copilot Studio Agent
Benefit: Use Copilot to generate the consolidated list of all the customers with pending onboarding. Tailor the prompt to prioritize customers according to the business needs.
Prompt Copilot to review the documents shared by a customer and generate a report with the missing information.

Copilot Studio Agent
Benefit: Reduce the time required to review documentation.
Ask Copilot to draft an email to the customer requesting the outstanding information.

Copilot Studio Agent
Benefit: Copilot integrates the customer information with the document verification status and prepares the list of documents missing or incomplete for each customer.
Prompt Copilot to screen the customer's name or the name of the beneficial owner against global sanction list, watch lists, politically exposed persons lists, vulnerable business activities and negative news.

Copilot Studio Agent
Benefit: Use Copilot to verify the customer background information from regulatory and credit Bureau portals to validate the customer status.
The Compliance team meets to review the status of customer documentation and background verification to decide on onboarding approval.

Copilot in Teams
Benefit: Copilot creates a summary and a list of action items.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
What's next
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