Financial Services scenario: Implement Know Your Customer (KYC) regulations
Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
Manage risk and compliance
Value benefit
Cost savings
Using Copilot to implement know your customer (kyc) regulations
1. Collect customer information
Prompt Copilot to retrieve the information of customers requiring a KYC review.
Copilot Studio Agent
Benefit: Use Copilot to generate the consolidated list of all the customers with pending onboarding. Tailor the prompt to prioritize customers according to the business needs.
2. Verify customer documents
Prompt Copilot to review the documents shared by a customer and generate a report with the missing information.
Copilot Studio Agent
Benefit: Reduce the time required to review documentation.
3. Draft email request
Ask Copilot to draft an email to the customer requesting the outstanding information.
Copilot Studio Agent
Benefit: Copilot integrates the customer information with the document verification status and prepares the list of documents missing or incomplete for each customer.
4. Verify customer background
Prompt Copilot to screen the customer's name or the name of the beneficial owner against global sanction list, watch lists, politically exposed persons lists, vulnerable business activities and negative news.
Copilot Studio Agent
Benefit: Use Copilot to verify the customer background information from regulatory and credit Bureau portals to validate the customer status.
5. Meet with Compliance team
The Compliance team meets to review the status of customer documentation and background verification to decide on onboarding approval.
Copilot in Teams
Benefit: Copilot creates a summary and a list of action items.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
