Microsoft Scenario Library Financial Services Capital Markets – AI-assisted broker portfolio management

Available with: Microsoft 365 Copilot and Copilot Studio

Financial Services scenario: Capital Markets – AI-assisted broker portfolio management

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Scenario

Using Copilot for AI-assisted broker portfolio management

For Capital markets, create recommendations based on analyzing portfolios and current events

1. Analyze market overview

Day to day management of investment portfolios requires staying current on quickly changing market data and analyzing existing portfolios.

Microsoft Copilot icon

Microsoft 365 Copilot Chat1

Benefit: Use Copilot to compile the latest figures for identified markets along with a sentiment analysis.

Identify the top client portfolios that require immediate attention due to significant changes in asset value or risk exposure due to market shifts.

Copilot Studio icon

Copilot Studio Agent

Benefit: Use Copilot to provide summary of portfolios that need attention and click to open specific portfolios in a modal for teams for a detailed view of the portfolio.

Find and analyze news articles affecting specific segments that may impact stock holdings within a specific portfolio.

Copilot Studio icon

Copilot Studio Agent

Benefit: Copilot integrates with news aggregators and identifies the most impactful recent news articles along with summary of key points impacting portfolio holdings.

Based on current market conditions and news, identify a list of potential investment opportunities from the portfolio optimization system with reasons for recommending.

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Copilot Studio Agent

Benefit: Ask Copilot to assemble top 5 investment opportunities based on the information gathered from the portfolio management agent.

Draft email to client regarding rebalancing their portfolio due to the market shifts.

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Copilot in Outlook

Benefit: Use Copilot to draft a personalized email to client outlining the need for a portfolio review and suggesting a meeting.

Help propose portfolio adjustments that comply with SEC regulations and company standards and policies.

Copilot Studio icon

Copilot Studio Agent

Benefit: Copilot scans proposed changes and reviews against regulatory and compliance documentation for SEC and the company. Copilot highlights any compliance concerns it recognizes to give the broker a head start on their review.

KPIs

Opportunity to impact key functional area KPIs

Generate insights and content within the everyday flow of work, expedite investigations, and communicate more effectively to prevent and remediate compliance issues.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

Improve productivity by leveraging automation to quickly prioritize and accomplish daily tasks, optimize processes, and save time and effort on daily tasks.
Boost productivity
  • Rapidly research customer interactions
  • Create first drafts faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

Differentiate customer interactions from competitors to help increase market share; Reduce the time for comprehensive portfolio evaluation with change recommendations reflecting market dynamics; Build trust and confidence among clients leading to increased number of active investors. 
Improve customer meetings
  • Research company information
  • Learn how to pitch the product
  • Organize information from past interactions
  • Completely focus during the meeting

Streamline operations for faster resolution of customer issues, providing tools for decision-making and strategy development. This can lead to higher customer satisfaction, increased customer lifetime value, and maximized customer investment portfolio.
Improve customer satisfaction
  • Diagnose a problem quickly using
    external and internal databases
  • Automated analysis using customer data and knowledge base
  • Quicker and more accurate draft responses
    based on historical resolution data
  • Proactive and personalized follow-up communications

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.