Energy and Resources scenario: Assisted alarm investigation
Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
Operational efficiency
Employee satisfaction
Value benefit
Cost savings
Employee experience
Using Copilot to assisted alarm investigation
1. Analyze the alarm
The control room operator receives an alarm and asks a Copilot Studio Agent more information about the alarm’s error code, the alarm’s message and the asset associated to it. Copilot summarizes information about the asset and provides an extended description of the alarm.
Copilot Studio Agent
Benefit: Ask Copilot to create a table with detailed description of the alarm and involved asset information.
2. Identify root cause
The operator asks Copilot what are the potential causes of the problem. Copilot retrieves information from O&M knowledge management and provides the most common causes.
Copilot Studio Agent
Benefit: Highlight the most common causes from O&M knowledge base and service history.
3. Recommendations for solutions
The operator recognizes the potential cause from a past incident and asks how that was resolved in the past. Copilot retrieves information and provides a procedure to follow.
Copilot Studio Agent
Benefit: Quickly find the procedure to follow.
4. Inspect the asset
Unable to resolve the alarm from the control room the operator opens a maintenance ticket and requests an inspection. The operator asks Copilot to create a summary of the problem to speed up the creation of the ticket.
Copilot Studio Agent
Benefit: Open a ticket faster with an accurate description of the problem.
5. Improve O&M knowledge base
The inspection discovers that the alarm was triggered by a faulty sensor. The operator asks Copilot to create a report and add it to the O&M knowledge management as it was a not documented problem.
Copilot Studio Agent
Benefit: Keep improving the organization’s Knowledge Base with Copilot generated reports.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
