Financial Services scenario: Speed credit memo generation
Available with: Copilot Chat and Copilot Studio Scenario level:
KPIs impacted
Client retention
Assets under management
Value benefit
Revenue growth
Cost savings
Using Copilot to speed credit memo generation
1. Extract the customer documents
Extract the relevant customer information and documents to analyze the loan application.
Copilot Studio Agent
Benefit: Use Copilot to compile and create a summarized report with customer financial documents, project documents, customer financial statements, business details, and the loan application.
2. Assess the loan application
Assess the loan application by calculating financial ratios, conducting peer comparisons, and assessing the internal credit rating and news on the customer.
Copilot Studio Agent
Benefit: Use Copilot to compute the financial ratios and assess the credit rating. Compare with internal policy and create draft a note with the summary of the assessment along with the loan decision status.
3. Customer response
Summarize the assessment details along with the justification of the decision status of the loan to communicate to the customer.
Copilot Studio Agent
Benefit: Use Coplot to quickly draft an email for the customer including the loan assessment summary and justification of the decision.
4. Create a draft credit memo
Generate a draft credit memo of the loan with the information from the assessment.
Copilot Studio Agent
Benefit: Copilot can use the loan assessment information to immediately create the draft credit memo using the defined template.
5. Summarize the loan document
Use Copilot Pages to summarize the credit memo features for further discussion with credit analyst and compliance officer.
Microsoft 365 Copilot Chat1
Benefit: Use Copilot to draft an email to credit analysts and compliance officer outlining the details of the credit memo for further review.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
