Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Cost per analysis request
Microsoft Copilot can help with lowering resolution times which in turn leads to increased agent productivity and higher customer satisfaction rates.
KPI — Cost per analysis request
Microsoft Copilot can help with lowering resolution times which in turn leads to increased agent productivity and higher customer satisfaction rates.
How Microsoft Copilot can help average request times
Boost productivity
- Rapidly find information
- Diagnose problems faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Speed data analysis and reporting
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Roles
- Analyst
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft 365 Copilot for Finance
Risk management
Finance teams grapple with complex tasks—from credit and collections to risk management and compliance. Get real-time insights and strategic recommendations. By automating mundane tasks, Microsoft Copilot frees up time for critical decisions, streamlining audits, simplifying collections, and accelerating financial reporting.
KPI — Risk management
Finance teams grapple with complex tasks—from credit and collections to risk management and compliance. Get real-time insights and strategic recommendations. By automating mundane tasks, Microsoft Copilot frees up time for critical decisions, streamlining audits, simplifying collections, and accelerating financial reporting.
How Copilot can improve risk management
Speed data analysis and reporting
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Efficient Email Management:
- Prioritize essential emails
- Speed email processing
Custom Support Chatbots
- Custom Support Chatbots (Built with Copilot Studio):
- Develop AI-powered chatbots to handle customer inquiries.
- Program chatbots to answer FAQs, provide product information, and escalate complex issues to human representatives
Roles
- Budget Analyst
- Risk Manager
- Compliance
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft Copilot
- Copilot Studio
Outsourcing spend
As a cost center, Finance teams face the challenge of constantly achieving more with fewer resources. By assisting with everyday tasks, Microsoft Copilot can help increase time for additional analysis, proactive audits, collections processes, and financial reporting.
KPI — Outsourcing spend
As a cost center, Finance teams face the challenge of constantly achieving more with fewer resources. By assisting with everyday tasks, Microsoft Copilot can help increase time for additional analysis, proactive audits, collections processes, and financial reporting.
How Microsoft Copilot can reduce finance department spending
Keep communication lines open
- Draft communications such as approval requests, status emails, and supplier communications
- Summarize stakeholder meetings around budget status and approvals
- Create sourcing strategy decks
Reduce outsourcing requirements
- Assist with manual tasks allowing processes to be done internally
Avoid spend on finance system updates
- Extend financial systems with Copilot
- Extrapolate the risk and degree of impact by accessing customer data and distribution records to identify patterns for corrective change
Roles
- Budget Analyst
- Controller
- Financial Planner
- Data Manager
- Treasury Manager
- Strategic Planner
- Risk Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft 365 Copilot for Finance
Spend on financial systems and tooling
Microsoft Copilot can be extended into processes to bring data together and speed decision-making without performing expensive updates to financial systems.
KPI — Spend on financial systems and tooling
Microsoft Copilot can be extended into processes to bring data together and speed decision-making without performing expensive updates to financial systems.
How Copilot can help reduce spend on financial systems and tooling
Inform your decisions:
- Draft budgets and spreadsheets
- Search for cost variances across different options
Improve your data:
- Use Copilot Studio for secure data retrieval from existing systems
Roles
- Financial Analyst
- Executive Leadership
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
- Microsoft Copilot
- Microsoft 365 Copilot for Finance
Days sales outstanding
Collections play a crucial role in any business. Timely and efficient collections help ensure healthy cash flow, liquidity, and operational efficiency.
KPI — Days sales outstanding
Collections play a crucial role in any business. Timely and efficient collections help ensure healthy cash flow, liquidity, and operational efficiency.
How Microsoft Copilot can help reduce days sales outstanding
Improve collections process
- Use Copilot to organize information from past interactions
- Draft communications with Copilot clearly outlining the collection process
- Analyze different payment methods and its effectiveness
Improve customer meetings
- Prepare for the meeting
- Focus during the meeting
- Generate follow up communications regarding outstanding balance or payment plan
Roles
- Collection Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft 365 Copilot for Finance
Transform Finance processes
| Key processes | Before AI | Using AI |
|---|---|---|
| Planning & analysis | Lack of insight into customer and market trends can lead to reactive rather than proactive processes, reducing the ability to capitalize on market opportunities. | Analyze cashflow variancesIntelligent sales forecasting Identify cash flow issues with Copilot for Finance Financial insightsCopilot can help you use Python to analyze data Launch a new accounting appUse natural language search and smart agents to query data for deeper insights or ask about potential risks due to recent regulatory changes. Optimize your financial operations (Microsoft Copilot only)Rapidly create training content to get users up to speed with new applications that help them be more productive. Build a business caseUse Copilot to complete simple tasks like data collection or catching up with news and trends during the day to enable focus on more valuable analysis. |
| Procure to pay | Inefficient invoice processing and procurement approvals, inconsistent policies, lack of spend intelligence resulting in higher costs. | Procurement insight accelerationContract accounting guidance Enable faster speed to insights for contract data, supplier spend, and procurement business processes. Contract managementAmendment comparisonsContract reviewCollections coordinationUnderstand contract terms and collaborate on updates. |
| Record to report | Having data stored in disparate environments can slow decision making and reporting. | Analyze business performanceReconcile financial data to accelerate period closing Make better decisions using Copilot for Finance |
| Risk management & compliance | Data silos and lack of scenario planning characterized by delayed responses to market changes, leaving the organization vulnerable to unforeseen financial threats and compliance breaches. | Automate financial query managementUpdate a guidance document Create chat bots to answer internal questions about finance processes. Accounting document evaluationRapidly update guidance documents to match new regulations. |
