Microsoft 365 Copilot feedback guide for Champions
A quick start guide for collecting, acting on, and closing the loop with team feedback.
Back to the Copilot HubStep One
Define the purpose
Pick one focus area before you ask anything: adoption barriers, prompt quality, time savings, or trust. Tell the team how feedback will be used; improvements, training, or escalation.
Pro tip: People give better feedback when they know it will lead to action.
Step Two
Use multiple lightweight channels
Don’t rely on surveys alone. Mix the methods below to capture both signal and story:
- Micro feedback: 1 question, sent in Teams chat
- Pulse surveys: 2–5 questions, using Viva Pulse or Microsoft Forms
- Live discussion: standup or team meeting
- Async feedback: dedicated Teams channel
- 1:1s with power users and skeptics
Pro tip: Surveys give you trends, but qualitative comments are where insights live.
Step Three
Set a predictable cadence
- Bi-weekly: 1-question micro feedback
- Monthly: 5-minute pulse survey
- Quarterly: 30-minute deep-dive or retro
Step Four
Ask sharp questions
Avoid generic “do you like it?” questions and instead focus on specific questions addressing key themes, like task-based usage, overall effectiveness, and enablement asks. Use the question bank on the next page to plan your prompts by theme.
Step Five
Capture and tag
Log feedback in a shared Loop doc or tracker. Tag every item by theme so patterns surface quickly:
- Prompting
- Accuracy
- Time savings
- Trust
- Training gaps
- Technical issues
Note frequency; one-off vs. recurring to separate noise from signal.
Step Six
Close the loop
Share a short “What we heard / What we did” recap with the team. Highlight 1–3 actions taken. Call out ideas implemented, and explain constraints when something can’t change yet.
Pro tip: Example: “You told us Copilot summaries were too long. We’ve added a short-prompt guide for summarization and will revisit this in two weeks.”
Step Seven
Feed insights upstream
- Share trends with your adoption team
- Escalate recurring product issues via official channels
- Contribute insights to your Champion community
Sample question bank
Mix and match across themes. Rotate questions month to month, so champions don’t go on autopilot.
Adoption & Usage
- What task did you actually use Copilot for this week?
- Where did Copilot save you the most time?
- Which scenario have you stopped using, and why?
Effectiveness
- What worked better than expected?
- Where did Copilot fall short or feel unreliable?
- What’s one prompt worth stealing from you?
Trust & Confidence
- Did you verify Copilot’s output? Why or why not?
- What makes you hesitate to use Copilot?
- What would make you comfortable using it on sensitive content?
Enablement
- What would help you use Copilot more effectively?
- What prompt or scenario should we document?
- If we fixed one thing this month, what would lift your usage the most?
Skeptic-specific
- What were you trying to accomplish when you decided not to use Copilot?
- Where in your workflow would Copilot need to fit to be worth it?
- Is the blocker trust, effort, or knowledge?
